Terms and Conditions

Article 1 - Definitions and Introduction

Please read the following Terms and Conditions (Terms and Conditions or Terms) carefully before using the Unravelau website (the "Website" https://www.unravelau.com/ ). The terms "we", "us" and "our" refer to Unravelau and "you", “your” and “customer” refers to you, the user of the Website, including without limitation users who are browsers, vendors, customers, merchants and/or contributors of content. If you engage in our Service, which is defined as visiting our Website and/or purchasing something from us, you agree to be bound by the following Terms and Conditions, including those terms and policies referenced herein and/or available by hyperlink. If you do not agree to these Terms and Conditions, you may not use the Website. We recommend that you keep a copy of these Terms and Conditions for future reference.

The following Terms and Conditions are applicable to any purchase of product(s) using this Website and may be subject to change. Please read the Terms and Conditions carefully before making any purchase on the Website and check them regularly to ensure that you are familiar with the latest version. Changes in the Terms and Conditions do not affect any purchases made before the changes occurred, but every purchase that follows thereafter.

Any new features or tools which are added to the current Website shall also be subject to the Terms and Conditions. You can review the most current version of the Terms and Conditions at any time on this page. We reserve the right to update, change or replace any part of these Terms and Conditions by posting updates and/or changes to our Website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the Website following the posting of any changes constitutes acceptance of those changes.


Headings in the following sections are used for your convenience and do not affect or limit the interpretation of the Terms of Use.


Article 2 - Company Identity

The Website is operated by Unravelau and all products available on the Website are offered by Unravelau, a high-end fashion brand registered in The Netherlands with company number 70034842. Our registered address is De Steiger 113, 1351 AK Almere. Our e-mail address is info@unravelau.com and our VAT number is NL002289407B53.


Article 3 - The agreement

These Terms and Conditions apply to all Unravelau offers and any agreement reached between Unravelau and businesses or consumers. These Terms only concern customers and users of our Service online on www.unravelau.com, our online e-commerce platform on which we sell our products and services to you.

3.1 Your Information

When using our Services you agree that all information you provide us with is true, accurate and current. The personal data you supply us with will be used according to our Privacy Policy.

3.2 Eligibility to purchase product(s) from the Website

When using our Service you are agreeing that you are at least 18 or have consent of a parent or guardian and they have read our Privacy Policy. In any case you are confirming that you are capable of entering into legally binding contracts.


Article 4 - Purchase and Order Process

Unravelau is not obliged to sell the products listed on the Website. All purchases made via the Website are subject to our Terms and Conditions.


4.1 Products and Colours

Our products are made to order and may have limited quantities. They can be exchanged or returned in accordance with Article 7 of these Terms and our Return Policy.

Any visual depiction of our products on the Website are intended to present the products as realistically as possible. However, since computer and phone screens vary, we can not guarantee that colours and textures are displayed correctly on your device.

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. Descriptions and prices of long-term products or services, such as subscriptions, may change at any time without notice due to governmental decisions. In any other case the customer will have the option to withdraw from the agreement if changes in pricing or description occur during the period of the agreement. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited. 

We try our best to meet your expectations of the quality of any products, services, information or other material purchased or obtained by you. However, small colour difference may occur due because we work with natural dyes and/or second-hand fabrics. To avoid disappointments, please read our descriptions carefully, consult assisting tools if available (e.g. our size guide) or contact us via finance@unravelau.com.

4.2 Placing an order

In order to purchase products using this Website, you need to add it to your Shopping Cart and then proceed to the Checkout section of the Website. There, you will be instructed to enter all necessary information for your purchase. You will have the chance to review your order, check the total price of your order and the information you have provided and correct any typos or other input errors before confirming your purchase. Finally, we will ask you to confirm that you have read and agree to these Terms and Conditions.

Once you have submitted your order, you will receive a confirmation email from us containing the details of your order and the delivery method. You are encouraged to save a copy of your order confirmation and these Terms of Sale for your records.

The contract for your order will be in English and will be finalized in The Netherlands.

Only once we have received your payment will your order be sent to the address you have provided to us. We will send you a confirmation email when your order has been sent and a final email when we have received notice that your order has been delivered. Please be aware that all this communication will go through electronic mail.


4.3 Prices

All prices shown on this Website are in Euros, inclusive of sales tax at the applicable rate and exclusive of shipping costs. If your chosen payment method is not denominated in Euros, the final price of any products you purchase will be calculated in accordance with the exchange rate on the date your payment provider processes your payment.

Delivery charges are calculated in accordance with the Production and Shipping guidelines, which are stated on this Website, and will be shown before we ask you to confirm your order.


4.4 Processing time

We work according to a made-to-order system to generate as little waste as possible. This means that we will start making your product as soon as we receive your order and payment. Generally it takes 2 to 4 weeks for an order to be finished. The time it takes to make the product you ordered is separate and apart from the time it takes for a shipment to reach its destination once it has been picked up by the carrier.  If you need your order before a specific date, please reach out to us to talk about the possibilities: finance@unravelau.com

We can also tailor the products to your specific size. Keep in mind that it could take longer for the order to be finished and that these products cannot be returned. For more information about returns we direct you to our return policy (the “Return Policy”) which you can find at the customer service page of the Unravelau Website.

4.5 Our right to refuse or cancel an order

We reserve the right at any time after receipt of your order to decline your order, or any part thereof, in our sole discretion, even after your receipt of an order confirmation or after your chosen payment method has been charged. If we cancel after your chosen payment method has been charged we will refund the payment to you.

We reserve the right to reject orders from any customer with whom we have an ongoing legal dispute regarding a prior order. We may cancel any order if we suspect any fraudulent activity and may refuse to process orders from customers with a previous fraudulent order history.


4.6 Accuracy of Billing and Account Information

Please make sure that your address is correctly entered and includes all relevant and/or required information in order for your package to arrive properly and in a timely manner. The use of correct abbreviations, street numbers, building or apartment numbers, and route information (if applicable) is critical for ensuring timely delivery. We do not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect or incorrectly entered at the time of purchase.

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more detail, please review our Privacy Policy.


Article 5- Payment

We require at least 50% of the payment before shipping your order to you. If you purchased a product or service which is immediately available to you (e.g. a download) we will require the full payment in advance. Only once we have received 100% of the payment (including shipping costs) acquires the customers full ownership of the product.

All our transactions go through a secure server. We accept online card payments from any provider that is connected to Stripe (https://stripe.com/en-nl). The total sum that you owe us has to be paid within 14 days unless agreed otherwise. The time limit begins after you have agreed to our Terms and Conditions, placed your order and received confirmation of the placement. You are obligated to immediately report inaccuracies in the data provided or specified through payment to us. In the event of a default payment, we, subjected to statutory limitations, have the right to charge reasonable costs applicable to the given situation. If you encounter difficulties with your payment or have any questions please contact us at finance@unravelau.com and we will do our very best to solve the issue for you as soon as possible.

Any attempts to reverse or seek refund of a valid charge for an order that has been rightly fulfilled and delivered to you and is not subject to a right of return and will be prosecuted.

Article 6 - Shipping and Delivery

6.1 Shipping timelines

Once your order is produced and complete, your order will be shipped by a carrier and requires a signature upon delivery at your doorstep.

The estimated timelines for transit are: 

  • Standard shipping within the Netherlands: 1 - 5  business day
  • Standard shipping Europe:  2 - 10 business days

*Business days do not include Saturdays, Sundays, or Holidays.

The transit times as mentioned above are guidelines. Postponed payments or other unexpected circumstances are not taken into account in the estimates. The responsibility for shipment until signing at delivery lies with us. With the signature of the recipient Unravelau has fulfilled its duty of delivery.

6.2 Order Tracking and Delivery

When your order has been shipped, you will receive an email with tracking information.

For security reasons, Unravelau cannot ship any order to Post Office Boxes or accept any order where it is impossible to identify the individual delivery address. We do not allow products to be reshipped and therefore we cannot ship to an address associated with a "freight forwarding company".  

6.3 Shipping cost

There will be additional shipping costs on top of the sales price. Shipping costs vary depending on your location and your total order value. You can find detailed information under Production and Shipping. Your personal shipping costs will be calculated and presented to you during the check-out process of your order. 

6.4 Delivery problems

If your tracking information states that your package has been delivered by the carrier but you have not received it, please contact us as soon as possible at finance@unravelau.com. We will do our very best to solve the issue for you as soon as possible.

6.5 Studio pick-up in Almere, The Netherlands

You can also choose to collect your order in our studio located in Almere Haven, The Netherlands. 

Select the “studio pick-up'' option during checkout and please make an appointment through email finance@unravelau.com.

Article 7 - Your right to Cancel an Order and Returns

7.1 Cancellation of Order

Please note that once you place an order, there is a limited period of time during which you will be able to cancel your order until production has been started. If the cancel option is available, you will find a button next to your order on the order status page on the Unravelau Website.


7.2 Return of Order

Starting from the day after you have received your package, you have 14 days to reconsider. Within these 14 days you can, without providing us with reasons, decide to return your package. The returning costs are at your expense. Unfortunately, if the 14-day timeframe is over your right of withdrawal lapses and we can not offer you a refund.

The period of 14 days, mentioned above, starts on the day after the consumer, or a third party designated by the consumer in advance, who is not the carrier, has received the product.

For all tailored products we do not accept returns as the pieces are custom made to your sizes. However, if, against all odds, the product is not as described or does not fit as expected please contact us as soon as possible at finance@unravelau.com and we can find a solution together.

The right of withdrawal is not applicable to facemasks, swimwear and underwear due to hygienic reasons. They are therefore excluded from the 14 days return period.

The responsibility for shipment until delivery at our studio in Almere lies with you. We can’t be held responsible for any delays, missing products or damage. For international returns please note that we are not responsible for the extra cost from customs.

To complete your return, please follow the steps below carefully:

  1. print and fill in the return slip, which you can find on the customer service page of the Unravelau Website, or use the revocation form, which is included at the bottom of these Terms and Conditions. Add one of these forms to the package with the products that you wish to return and seal the box (please use the original box for returns).
  2. Create a return label with the following address:


De Steiger 113

1351 AK Almere

The Netherlands

  1. Stick the return label on the box over the original label. 
  1. Please bring the package to a delivery point and send the package back to the Unravelau studio. We highly recommend using track and trace since we are not responsible for your order anymore as soon as you have received it.
  1. Keep the shipping receipt with your track and trace number until we inform you via email that your return has arrived at the Unravelau studio. 

7.3 Rejection of returns of purchased products

To be eligible for a return, the product that you wish to return must be in the same condition as you received it. This means:

  • All products must be returned clean and free of stains and body odor. Please be aware of the fact that some make-up (e.g. lipstick, foundation), deodorant or body lotion might cause stains to the fabric when trying on the products. 
  • The products must not be cleaned up or brought to dry cleaner’s.
  • Products may not be altered to fit and must be returned in their original condition.
  • Products may NOT be cut, dyed or painted. Tape, iron-on bonding-web, glue or any other type of adhesives may NOT be used on products.

Unfortunately, we cannot transfer a refund if the return of the product is rejected for any of the listed reasons.

7.4 Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned product(s). We will also notify you of the approval or rejection of your refund. 

If your return has been approved, your refund will be processed and transferred to your account within five (5) working days.


7.5 Late or missing refunds

If you haven’t received a refund after five (5) working days have passed, first check your bank account again. Then contact your credit card company or bank, it may take some time before your refund is officially posted. 

If you’ve done all of this and you still have not received your refund yet, please contact us at finance@unravelau.com.


7.6 Exchanges

We replace products if they are the wrong size, defective or damaged upon arrival. If you need to exchange it for the same product or another, send us an email at finance@unravelau.com and send your products to:


De Steiger 113

1351 AK Almere

The Netherlands 

We will send you the exchanging product(s) for free within the European Union (EU). Outside the EU the shipping costs of the exchange are to be paid by the customer.

Article 8 - Intellectual Property Rights

All content on this Website including any visual, audible and written content, interfaces and software belong to Unravelau and are protected by copyright and other applicable laws. Unravelau only grants you limited rights of use following these Terms and Conditions. You may not use any of the content on the Website without the written permission of the respective owner.

You are not allowed to use contact information provided on this Website for anything else but the intended purpose. You agree not to disturb or attempt to disturb the operation of the Website in any way - including through the use of any software or hardware intended to harm or interfere with the Website working correctly - or to intercept any data (including personal information) transmitted via the Website.

If you violate these Terms and Conditions at any given point, Unravelau reserves the right to limit or terminate your access to the Website and any related features without giving notice. Any violation will be met with a fine of one thousand Euros (1000€) per violation and per day that this violation is continued after we have asked you to stop.

8.1 Your use of the Website

By accessing this Website and checking the box ‘Terms and Conditions’ you agree that you will comply with these Terms of Use and  that you are at least 18 or that your parent or guardian has given their consent to use this Website. You may access, copy, download or print any material on the Website only for non-commercial use and may not modify or delete any authorship notes, logos or other copyrights.

8.2 Website Usage

In addition to other prohibitions as set forth in the Terms and Conditions, you are prohibited from using the Website or its content: 

8.2.1 for any unlawful purpose; 

8.2.2 to solicit others to perform or participate in any unlawful acts; 

8.2.3 to violate any national, international, federal, provincial regulations, rules, laws, or local ordinances; 

8.2.4 to infringe upon or violate our intellectual property rights or the intellectual property rights of others; 

8.2.5 to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; 

8.2.6 to submit false or misleading information; 

8.2.7 to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related Website, other Websites, or the Internet; 

8.2.8 to collect or track the personal information of others; 

8.2.9 to spam, phish, pharm, pretext, spider, crawl, or scrape; 

8.2.10 for any obscene or immoral purpose; or 

8.2.11 to interfere with or circumvent the security features of the service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the service or any related website for violating any of the prohibited uses.


8.3 Accuracy, Completeness and Timeliness of Information

We do not incur any liability for the accuracy, completeness or timeliness of the information published on this Website. This Website provides general information and any reliance on the material on this site is at your own risk.

We reserve the right to correct any typographical mistake that may occasionally occur, change or update information and cancel orders if any information at the time is inaccurate or incomplete without prior notice (including after you placed an order).

We do not hold ourselves accountable for updating or clarifying information on our services, this Website, or any related website, including pricing, except as required by law.

We will not be liable to you or to any third-party for any changes in our service. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the service.

8.4 User Comments, Feedback and Other Submissions

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments. 

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms and Conditions. 

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.


8.5 Links

Certain content, products and services available via our service may include materials from third-parties.

Third-party links on this Website may direct you to third-party websites that are not associated with us. We do not take any responsibility for the content and services on those third-party websites. These links are provided for your convenience and none of the information available on those websites is reviewed or monitored by us neither does the inclusion of these links indicate any endorsement. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

Neither you nor any third party acting on your behalf may link to any page of this Website without Unravelau’s consent received via email (info@unravelau.com).

Unless agreed on by email (info@unravelau.com), you or third parties acting on your behalf may not use our proprietary marks and logos as meta tags or any other "hidden text"; or enclose any content included on the Website using framing technology.


8.6 Infringement Notice

Intellectual property rights is something that we value. If you think we used or copied your work in a form that constitutes copyright infringement, you can reach us at:

Unravelau, De Steiger 113, 1351 AK, Almere, The Netherlands. Email: info@unravelau.com 

In order for us to more effectively assist you, the email must contain all of the following:

  • your name, address, telephone number, e-mail address to allow Unravelau to contact you; 
  • a description of the copyrighted work you believe has been infringed;
  • sufficient information to locate the material in question on the Website; If possible  by providing a screenshot and/or a hyperlink to the site in question 
  • a statement by you that you have a reasonable suspicion that the disputed use is not authorized by the copyright owner, its agent or the law; and
  • a signed statement by you confirming that you are the copyright owner or are authorized to act on behalf of the copyright owner, and that all of the information in your email is truthful.

Unravelau reserves the absolute right to remove any material from the Website in its sole discretion at any time.


Article 9 - Disclaimer of Warranties; Limitation of Liability

Unravelau does not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free. 

Unravelau does not warrant that the results that may be obtained from the use of the service will be accurate or reliable. 

You agree that from time to time we may remove the service for unknown periods of time or cancel the service at any time, without having to inform you. 

You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the Website are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement. 

In no case shall Unravelau, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. 

Nothing in these Terms and Conditions excludes or limits any person's liability for death or personal injury arising from their own negligence, nor any person's liability for fraudulent misrepresentation, nor any other liability which cannot be excluded or limited under applicable law. Nothing in these Terms and Conditions affects your statutory rights as a consumer.


Article 10 - Indemnification

You agree to indemnify, defend and hold Unravelau and our subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms and Conditions or the documents they incorporate by reference, or your violation of any law or the rights of a third-party. Unravelau reserves the right, at our own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you and, in such case, you agree to cooperate fully with Unravelau in the defence of such matter.


Article 11 - Termination

If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms and Conditions, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).


Article 12 - Governing Law and Jurisdiction

These Terms and Conditions are governed and construed in accordance with Dutch law. This choice of law is without prejudice to the protection that you enjoy under the mandatory law of the country of your residence.  

If any material on this Website, or your use of the Website, is contrary to the laws of the place where you are when you access it, the Website is not intended for you, and we ask you not to use the Website. You are responsible for informing yourself of the laws of your jurisdiction and complying with them.


Article 13 - General

These Terms and Conditions, including all other Terms and Policies referred to in them, constitute the entire agreement and understanding between you and Unravelau with respect to the subject matter and supersede all prior communications (oral or in writing) between you and us.

We reserve the right to change these Terms and Conditions at any time by posting an updated version on the Website. Therefore, you should check the date of these Terms and Conditions (which appears at the top and the bottom of this page) before engaging with our Service to ensure you are familiar with the latest version. Your continued use of this Website and our service following changes in the Terms and Conditions or other Terms and Policies means you are accepting them.

If any provision of these Terms and Conditions shall be unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from these Terms and Conditions and shall not affect the validity and enforceability of any remaining provisions.

Any failure or delay by us in enforcing (in whole or in part) any provision of these Terms and Conditions will not be interpreted as a waiver of our rights or remedies.

Unravelau reserves the right to refuse service to anyone for any reason at any time. 

You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks. 

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the service, use of the service, or access to the service or any contact on the Website through which the service is provided, without express written permission by us. 


Article 14 - Entire Agreement

These Terms and any Policies or operating rules posted by us on this site or in respect to the service constitutes the entire agreement and understanding between you and us and govern your use of the service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms and Conditions). 


Article 15 - Questions and contact information

Questions, comments or complaints about the Terms and Conditions or this Website should be sent to us at info@unravelau.com. Beyond this, you can submit a dispute to the dispute committee via the Online Dispute Resolution Page of the European Commission.


Thank you for visiting us at www.Unravelau.com

Last updated October 22 2020 Unravelau

Revocation form 

(only fill in and send this form when you want to cancel your agreement/order)

  • To:


De Steiger 113,

1351 AK Almere

  • Hereby, I/We* want to cancel our agreement/order concerning the sale of the following products: 

- Order date*/receipt date* 

- Name: 

- Address:

- City: 

- Signature: 


* Please strike through what is not applicable, or fill in the applicable details. 

Print and sign this form, and include it to the return package.